Privacy Policy

1. Collection of Personal Information
The Company may collect personal information required to assess and provide credit, fulfil service and product requests, manage customer relationships, and support ongoing communication. This may include names, addresses, contact details, credit information, and other details relevant to the services provided. Information may be collected directly from the Customer or through authorised representatives, third-party tools, or applications used to streamline business operations.

2. Use of Personal Information
Personal information collected is used for the following purposes:

• Verifying the identity and creditworthiness of the Customer.
• Managing and fulfilling orders for Goods and Services.
• Facilitating communication and updates regarding orders, bookings, or changes to policies.
• Enforcing terms of agreements, including collections for outstanding payments.
• Referring certain types of work, such as specialised repairs, to qualified third-party contractors when the Company does not handle these specific tasks.

3. Disclosure to Third Parties and Data Sharing
The Company may share personal information with third parties in the following contexts:

• Third-Party Tools and Service Providers: The Company uses customer relationship management (CRM) systems, ServiceM8, and other tools to organise and manage customer interactions, bookings, and services. These platforms store and process personal information on behalf of the Company under secure conditions, ensuring operational efficiency.
• External Contractors and Service Providers: When fulfilling certain services, personal information may be shared with vetted contractors who assist in providing Goods or Services. The Company ensures that these contractors comply with privacy obligations to maintain the confidentiality of any data shared.
• Referral and Data Sales for External Work: In cases where the Company chooses not to undertake specific jobs, such as smaller leak repairs or other specialised services, it may refer the work or sell relevant data to trusted contractors qualified to provide these services. This practice helps ensure the Customer receives timely assistance, even when work is referred to another service provider. Customers may contact the Company if they wish to limit data shared for referral purposes.

4. Access and Correction of Personal Information
Customers can request access to personal information held by the Company and may request corrections for any inaccurate, outdated, or incomplete information. To do so, requests should be submitted in writing to the designated privacy contact listed below.

5. Security of Information
The Company takes reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. Security measures include physical and electronic safeguards to ensure compliance with industry standards.

6. Consent and Compliance
By engaging with the Company or entering into a transaction, Customers consent to the collection, use, and disclosure of their personal information in accordance with this Privacy Policy. The policy complies with the Privacy Act 1988 (Cth) and relevant Australian legislation.

7. Credit Information and Reporting
The Company may obtain credit information and creditworthiness assessments from third-party reporting agencies to evaluate credit applications. Any data obtained for this purpose is handled in accordance with the Privacy Act 1988 (Cth) and shared only to the extent reasonably necessary for assessing or enforcing credit matters.

8. Changes to the Privacy Policy
The Company reserves the right to update or amend this Privacy Policy as needed. Any significant changes will be communicated to Customers, and the most recent version will always be available upon request or on the Company’s website.

9. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or personal information handling, please contact the Company’s privacy officer at michael@plumbedright.biz.

By engaging with the Company, the Customer acknowledges and agrees to this Privacy Policy, including any data-sharing practices outlined here.